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This Post Should Have Been a VLog

I'm writing this post from my main computer, but this "post" should have been a Vlog. The reason it's not? My fucking Internet connection is just GONE.

Here's the kicker: I don't know what's wrong here. I had a phone conversation with my former ISP, Time Warner Cable, and it went something like this:

Me: "Hi, my Internet connection is down. What's wrong?"

TWC: "Your account is in violation of the Acceptable Usage Agreement. In your case, this is most likely not your direct fault, but because of the nature of the violation, we have to disconnect your account."

Me: "So what exactly is the nature of the violation? Are we talking about a DDoS? Spam? Torrents? What exactly is wrong here?"

TWC: "I'm sorry sir, but we're not allowed to discuss that."

Me: "How in the hell am I supposed to fix the problem if you won't tell me what the fuck it is?"

TWC: "I'm sorry, but there's nothing else I can do for you. Is there anything else you need help with?"

Me: "I hate you. I hate all of you."

So, essentially, my conversation with TWC went like this:

Me: "o hai my internets broke. fix plz?"

TWC: "lol no wai ur computar is fuxord."

Me: "o how i fix?"

TWC: "lolol I'm not tellin u go fix it urself dumass"

Me: "fuck u!"

TWC: "No, fuck YOU! lololololololololololol"

Goddamn. If it's really THAT bad, I NEED to know what the fuck is going on so I can isolate, contain, and repair. It's not like I've got one magical machine connected here.

So, yeah, this isn't in vlog format because fuck knows how long it would take to upload this shit on this 1G/2G connection. I'll work something out for next weeks Until We Win, hopefully.


 
Anonymous
Anonymous's picture

WTF ?! what are you supposed to do ? go to them with a rifle and take some employees as a hostage and demand to bring back you internet for exchange for the hostages' safety ?!

... man that is way too dark

Alex
Alex's picture
Offline
Joined: 12/11/2009

Denying people access to the internet in this day and age is a violation of human rights. This is just bullshit!

Anonymous
Anonymous's picture

I'm guessing this might have something to do with Square-Enix's cease & desist bullshit.

Anonymous
Anonymous's picture

I've never heard someone with so man technical issues, either you really dont know what your doing, or ...bad luck?

hellsfoxes
hellsfoxes's picture
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Joined: 04/14/2010

Hmm, i'd call back and speak to someone else. I've been known many times to end up luckily landing on someone who isn't stupid. Sometimes thats all it takes to get the right information

Anonymous
Anonymous's picture

If you haven't seen it already -

http://help.twcable.com/html/twc_misp_aup.html

Probably not a lot of help though because there are some vague things like -

The ISP Service may not be used to engage in any conduct that interferes with Operator's ability to provide service to others, including the use of excessive bandwidth.

LaziestManOnMars
LaziestManOnMars's picture
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Joined: 04/14/2010

Wait... If that had been a Vlog: You would have had your internet connection... Bit you don't have internet, so you can't post a vlog...
But this vlog that you would have posted would have been about you not having an internet connection...
But you would only be posting a vlog if you DID have your internet connection...
But you DON'T have internet, so you can't post a vlog...

OMG!!!

JOHN LOCKE IS TEH DEVIL!!!

Anonymous
Anonymous's picture

see if you can ping out, then tracert google.com and see how far out you get. that should get you started.

Anonymous
Anonymous's picture

maybe you should have used linux

Anonymous
Anonymous's picture

dude, if this is squeenix's doing, I'm seriously gonna be pissed off.

Anonymous
Anonymous's picture

Call again and hope for another callcenter agent - otherwise ask for a supervisor.

Anonymous
Anonymous's picture

Netzero FTW

lolz

Anonymous
Anonymous's picture

Ask other companies if they are willing to provide you with a connection quickly if you change provider.

Anonymous
Anonymous's picture

usually when I get something like that I ask about canceling the service then they get helpful.
IP:we don't need your stinking business.
me:OK then can I cancel my account and get a refund for the unused portion of the month?
IP:wait I may be able to solve your problem.

Anonymous
Anonymous's picture

TimeWarner sucked monkey balls as an ISP. Their connection was never as fast as advertised, and the upload speeds were complete crap. I switched to AT&T Uverse, which is some variant of VHDSL, and I love it so far. My max DL tops out at 2.1 MB/s, and the upload is about 180 KB/s. Pretty sweet. (TimeWarner was doing good to manage 40 KB/s upload)

Anonymous
Anonymous's picture

My internet speed: 10MB/s my own country - foreign country 3MB/s. I pay 15$/month

Troop18546

Mercuri
Mercuri's picture
Offline
Joined: 01/10/2010

Mwhahaha i got supah fast inturwebz thx to my mother who giefs me :O

Living home has its advantages.

Anonymous
Anonymous's picture

Hmm, personally i doubt it's torrents, or really anything classified as illegal, TW isn't exactly as tight on that as say comcast or so i hear.
If i was to make a guess, they probably got too much traffic coming from you.
Simplest way to put it is they didn't like your bandwidth use, so they came up with a reason to F you over, even though legally you've done nothing wrong, which would explain why they are being tight lipped.

Anonymous
Anonymous's picture

Here's what you do.
Call back.
Ask for higher ups until you get someone that knows that they are talking about so don't have to bull shit over the phone with things like "Oh I can't tell you that."

And if that doesn't work you simply say
Shut up woman get on mah horse.
Works everytime.

phantom_spy_dj
phantom_spy_dj's picture
Offline
Joined: 01/24/2010

Sorry to hear you lost your internet connection. I hope you can get it fix and resolved.

Anonymous
Anonymous's picture

Dime to a Dollar it's Square-Enix.

jutuomin
jutuomin's picture
Offline
Joined: 02/11/2010

Well..
In Finland access to cheap caple internet is written in the law (as basic rights). If that is not the case in the USA, cannot really help you. Hopefully you'll find a solution.

Your Only Friend
Your Only Friend's picture
Offline
Joined: 02/17/2010

TWC is the roadrunner, and you are the Coyote in this situation. No matter what you do, you'll never catch. I guess you're just going to have wait.

Anonymous
Anonymous's picture

Today we'll call Time Warner Cable's customer service... until we win."

"They will kill your connection... a lot."

"We have finally got through to The Supervisor. He's one mean SoB. Use the 'Strawberry Dance' to break his psyche and you should be fine."